FAQs
To use your rewards points, copy the loyalty code that we shared with you after you redeem points and proceed to checkout. Enter your code in the ['Discount Code'] field.
Click ['Apply'] to see your new total before finalizing your order. Only one discount code can be used per order.
To apply a promo or discount code:
• Proceed to checkout and enter your code in the ['Discount Code'] field.
• Click ['Apply'] to see your new total before finalizing your order.
• Only one code can be used per order.
If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.
How to cancel your subscription:
1. Login into your account: 5starnutrition.com/account/login
2. Click [Subscription management]
3. Locate your subscription and click [Cancel Subscription]
Proceed to complete the steps to successfully cancel your subscription.
Sorry about that. Please make sure you’ve created your account and then activated it to log in. You should have received an email from us to activate the account.
If you are trying to reset a password and it is not working, it is more than likely that you have not activated your account. You can go back to the account creation page and start over: 5starnutrition.com/account/register
You must contact our customer service team at [email protected] or 888-301-0065 during normal business hours. Please include your order number and the reason for cancellation in your message.
Orders can only be canceled within 1 hour of being placed. If your order has already been shipped, please refer to our return policy for further instructions.
Orders can be canceled within 1 hour of order confirmation.
Please email our team with your cancellation request as soon as possible.
You will receive confirmation of your cancellation if we’re able to make it happen.
After this period, we may not be able to cancel your order as it might already be in processing or shipment.
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
We’re sorry your item(s) have damaged items!
Please email our team with an image of your damaged item(s) and your order number for further assistance.
While we may not be able to guarantee that your exact order will be replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!
If no one was home at the time of delivery, the carrier will leave the package in a safe location.
Be sure to check around your home and with neighbors/building management who may have collected the package for you.
Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.
On some occasions, packages may be marked as delivered but take additional time to arrive. Please wait 24 hours before contacting customer service.
If you are still unable to locate the package, please email our team.
We are sorry to hear you received the wrong item in your order. Please email our team to report your order issue for further assistance.
Include a photo of the item received and the name of the missing item(s).
While we may not be able to guarantee that your exact order will be replaced due to potential stock issues, we’ll resolve the situation as best we can!
No, we do not offer expedited shipping for any orders. All orders are standard shipping.
We offer fast and free shipping for orders within the contiguous United States (does not include Hawaii, Alaska, or US territories).
Orders shipped outside the United States to military APO/FPO addresses, Hawaii, Alaska, or US territories are subject to a small shipping fee.
Delivery times vary depending on the destination but typically arrive within 5 business days.
Once your order has been placed and processed, you will receive a shipping confirmation email with your order details. This email will include a tracking number and a link to our tracking page.
Click on the tracking number link or enter the tracking number into the respective carrier's website tracking tool.
Tracking information may not be immediately available after your order is placed. It can take up to 2 business days for an order to ship. If you don't see any updates right away, please be patient and check back later.
Lost packages
We strive to ensure that every order reaches you in perfect condition. If your order is lost during transit, please contact our customer support team at [email protected] or 888-301-0065 with your order number and any relevant details within 14 business days.
Damaged packages
We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected] or 888-301-0065 within 72 hours of receiving the order and include photos of the damaged items or package.
We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.
We offer US Military APO/FPO shipping anywhere in the world. Please note that this is via USPS and can sometimes take up to 30 days, depending on the location.
Returns must be initiated within 30 days of receiving your order. Items must be returned in the original packaging. We reserve the right to refuse returns for open items at our discretion.
Return by mail
Contact our customer support team at 888-301-0065 or [email protected] to initiate the return process. Provide your order number and details about the item you wish to return. Print the shipping label and drop off your return at a UPS store.
Note: There is a $10 shipping charge per order deducted from the final refund amount.
Refund process
Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.
You have 30 days from the delivery date of your order to return any unopened product. Please contact customer service at [email protected] with your order number ex. (5SN#####) and Full Name prior to sending any product back for a return, replacement, or exchange. Failure to do so may delay your refund. Once the return is accepted by our customer service team, you will be responsible for sending the product back to us.
Returns must be sent to the following address:
5 Star Nutrition
ATTN: Returns
8500 Shoal Creek Blvd.
Bldg. 4, Suite 150
Austin, TX 78757
Please note we can provide a return label to facilitate the return process. A $10 fee for the amount of the shipping cost will then be deducted from the final refund amount.
Once a return is received and accepted, a refund will be issued to the original payment method. Please allow 1-5 business days for your bank to process any refunds.
If an order you receive is damaged during shipment, is not what you ordered, or is missing product, we will send a replacement immediately. In this situation, you may be asked for further documentation prior to your replacement being sent out.
Please note that refunds or replacements will only be issued for products that were purchased directly through our website. returns for instore purchases are handled instore.
Once your return has been received and processed, you will be notified via email when the refund has been issued.
Please allow 5 business days for the refund to reflect in your account.